Help Center

Can you buy a sold out item on the website?

Not at this time. Items must be in stock for an order to be placed. If you are looking for a specific item that is out of stock, please contact us at support@kubwipes.com

What happens if my order is damaged, defective, or incorrect?

We are sorry that your order is not perfect. Send an email to support@kubwipes.com with your order number and we will solve everything.

Can my order be delivered internationally?

Not at the moment. We only ship to the 48 contiguous states in the US currently.

How do I check my order status?

Once your order has been placed, you will receive a confirmation email. As soon as the order ships, you will receive an email with a tracking number, where you can check the status of your delivery.

How do I change or cancel my order?

Unfortunately, once an order has been placed it cannot be changed or canceled. Please reach out to support@kubwipes.com with your order number if you have any questions.

What happens if my order is damaged, defective, or incorrect?

We're so sorry that your order isn't perfect. Please email support@kubwipes.com with your order number and we'll get everything sorted out.

How long will the shipping take?

Shipping times vary depending on the place of delivery. Generally, your order should arrive within 5 business days, although most orders arrive earlier. If you have any questions about how long it will take for your order to arrive, please contact support@kubwipes.com. Please note that orders placed after 2PM on Friday will not ship until Monday.

How do I track my order?

Please enter your tracking number below to track your package.

You can also track the shipping status of your orders by logging into your account, selecting Order History, and clicking Follow Order. Click here to access your account.

Please allow 1-3 business days for your order to ship due to processing time.

* Business days are Monday through Friday and do not include federal holidays within the United States.

How much does shipping cost?

We offer standard ground shipping on all orders shipped to the Contiguous USA. We also offer expedited shipping on most of our products, choosing the option during check out.

When will my order be processed?

All orders placed before 12pm Monday-Friday will ship the following business day. Orders placed after 12pm on weekdays and anytime on weekends / holidays will ship no later than two business days from the date of purchase. If you take advantage of our free ground shipping, your order will arrive in 2-5 business days after you receive a shipping confirmation email. If you choose expedited shipping, your order will arrive within 2 business days of placing your order.

What shipping couriers do you use?

We currently ship with Fedex and USPS.

When will I receive my order?

All orders are processed within approximately 1 to 3 business days after the order is placed. Orders placed on a weekend or holiday will be processed the next business day and shipped within 1 to 3 business days. Please note that all processing times are estimates and may be subject to change. Once your order is shipped, you will receive an email with tracking information.

The shipping methods offered during payment will differ depending on your shipping address and the number of items ordered.

PLEASE NOTE: Baho Kids USA reserves the right to change its shipping policies at any time.

Where do you ship?

We ship to the 48 contiguous states in the US. Unfortunately, we are not shipping to the non-contiguous states of Alaska and Hawaii, and all other off-shore insular areas, such as American Samoa, U.S. Virgin Islands, Northern Mariana Islands, Guam and Puerto Rico at this time, but we keep working on delivering our wipes to more territories every day.

We do not ship to P.O. Boxes or APO and FPO addresses at this time.

Do you ship to P.O. Boxes?

Sorry, we don't. We ship primarily with Fedex and so we are unable to deliver to a P.O. Box address.

How can I edit my shipping address?

All changes to the shipping address can be made in the My Account section. You will have the option to select a new default shipping address or add an additional address.

Remember that subscription orders will be shipped to your default address. If you want to ship to a different location, be sure to update the default shipping address before your next ship date. Customer Service cannot redirect packets once they start processing. To redirect a package that is already in transit, please contact us at support@kubwipes.com and provide all the details.

Do you have any shipping restrictions?

Due to security restrictions of the Federal Aviation Administration (FAA), the following items containing regulated materials cannot be shipped by air (2 days, standard overnight): alcohol wipes, hand sanitizer gel, and sanitizer spray for hands.

Any restrictions will be sent during the payment process, if applicable.

Contact

If you have any questions, write an email to support@kubwipes.com and we will be happy to help.

Wipes subscription

Our wipes package subscription offers the ease and convenience of receiving your wipes directly to your home on a scheduled delivery you can customize during checkout. This not only saves you time, but also money.

Subscribe to our products, select their frequency and we will automatically send them so you never run out. You will save 10% off each item, and only pay once your order is shipped. Free shipping.

How do I cancel my subscription

If you wish to cancel, you can do so online at any time in the Subscriptions section of My Account. Select ‘Cancel’ on the subscription you would like to cancel, followed by the reason why. You will receive a confirmation email when your subscription has been canceled.

What types of payment are accepted for subscription

All subscription orders require a Paypal, credit, or debit card payment.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, Shop Pay, Apple Pay, Google Pay and Paypal.